United Way's 2-1-1
2-1-1 FAQs
What is United Way's 2-1-1?
- Dial 2-1-1 for free, confidential, 24-hour information on community, health and social services.
- 2-1-1 is a source of information & referral for people looking for community services and resources, especially for those who need essential services, such as food, shelter, counseling, employment assistance, and more.
- Callers receive personalized information from a live resource specialist.
Who can use United Way's 2-1-1?
- United Way’s 2-1-1 is for everyone
- General Public – give or get help and community information
- Residents in Need – advocacy and referrals to seek help
- Workforce & Human Service Agencies – resources for clients, reporting/statistics, promotional tool
Who Answers 2-1-1 Calls?
- 2-1-1 calls are answered by a live Information and Referral Specialist. Specialists are trained in navigating the maze of human service agencies and programs. Non-English speaking callers are assisted seamlessly through a telephone interpreting service with access to interpreters.
What are the benefits of 2-1-1?
- AIRS Accredited
- New Statewide system
- Searchable internet database
- United Way’s 2-1-1 Resources List Serve
- Track: Needs, Statistics, Reports
What if I have trouble dialing 2-1-1?
- Not all cell phones are translated to dial 2-1-1. If you have trouble reaching United Way's 2-1-1, call 877-384-5565 or 715-423-0211.
- If you have problems dialing 2-1-1 at work, contact your information services staff to change permissions on the telephone system to allow 2-1-1 dialing access.
- If you have problems dialing 2-1-1 at home, contact your telephone service provider’s repair number to make sure they have programmed 2-1-1 into your service.
